Our Gi Relief Kit, Skin & Coat Relief Kit, GI Relief Supplement, Skin & Coat Relief Supplement, Gut Recovery, and FMT enema material are exclusively sold on AnimalBiome Veterinary.
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Products
General
What products are available only on AnimalBiome’s veterinary site?
How do I contact the AnimalBiome Veterinary Team?
General Inquiries: team@animalbiome.vet
Sales and Marketing: stacey.simpson@animalbiome.vet or brandon@animalbiome.vet
Gut Health Consults, Reports, and Product Recommendations: tonya.cooksey@animalbiome.vet or becky.smith@animalbiome.vet
Gut Health Test
How fresh does the fecal sample need to be for analysis?
Ideally, the sample should be taken rectally with a fecal loop and immediately placed in the tube with the preservative solution. Alternatively, clients can collect and bring in their pet's stool sample if it cannot be obtained at the practice. Samples should be obtained and placed in sample tubes within 4 hours of the patient's bowel movement. If absolutely necessary, refrigerated stool samples can be used if placed into the sample tubes within 12 hours.
Do patients need to discontinue supplements or medications before collecting a fecal sample for analysis?
Supplements like bacterial probiotics should be stopped for at least 24 hours prior to sample collection.
Samples can be sent in while on antibiotics or other necessary medications. Please be sure to note this in the registration process.
My patient has diarrhea. Can I still send a fecal sample for analysis?
Yes. Our test has been carefully optimized to account for loose stool or diarrhea. When you collect the sample, insert the swab into the rectum and around the sides of the colon to obtain enough material to test. If you are unable to get a sufficient sample, contact our team for further directions.
Will my patient’s sample be safe in the mail?
Yes. The preservative in the sample tubes function at a wide range of temperatures, and preserve the bacteria in the sample for up to 1 year We have received, and successfully analyzed, fecal samples shipped from 6 of the 7 continents.
How do I get a Gut Health Consult?
Schedule an appointment with one of our ABV specialists here.
How many pets has AnimalBiome tested to create their healthy reference data sets?
AnimalBiome has sequenced over 60,000 samples to date, and a small subset of these samples are considered for our healthy reference data set. Click here to learn more about this process.
FMT Gut Restore Supplement
What is the FMT Gut Restore Supplement?
The FMT Gut Restore Supplement is lyophilized fecal microbiota transplant (FMT) material from our rigorously screened donor cats and dogs that is enclosed in an enteric-coated capsule. Learn more about the donor screening process.
Why are some of my FMT Gut Restore capsules different shades of brown?
Slight variations in diet, hydration status, or activity of donors can result in capsules that are slightly different colors from one another. All of our donors undergo extensive screening and testing, making sure that the healthy native microbes are present and within our healthy reference ranges.
Do the FMT Gut Restore capsules need to be given whole, or can I break them open and mix them with food?
Due to the high efficacy of the upper GI tract for eliminating bacteria, the FMT material should not be removed from the enteric-coated capsule. The capsule prevents dissolution in the acidic pH of the stomach, allowing the bacteria in the FMT material to reach the intestines in high numbers. Removing the material from the capsule will significantly decrease the efficacy of this therapy.
GI Relief Supplement
What are the ingredients of the GI Relief supplement?
The active ingredients of the GI Relief Capsules for Dogs are: Saccharomyces boulardii; Bio-FOS (Fructooligosaccharides); PreforPro: LHO1-Myoviridae, LL5-Siphoviridae, T4D-Myoviridae, LL12-Myoviridae.
Capsules contain modified cellulase, pectin, and water. The active ingredients of the GI Relief Supplement for Cats are: Saccharomyces boulardi, Bio-MOS (mannanooligosaccharides), PreforPro® LH01-Myoviridae, LL5-iphoviridae, T4D-Myoviridae, LL12-Myoviridae.
Please see our GI Relief supplement page for more info for cat & dog.
What is the shelf life of the GI Relief supplement?
From the time the GI Relief supplement is shipped, there is generally 6 months of shelf life remaining.
Skin & Coat Relief Supplement
What are the ingredients of the Skin & Coat Relief supplement?
The active ingredients of the Skin & Coat Relief Supplement are: Epicor® Fermentate (Saccharomyces cerevisiae postbiotic); Anchovy Oil Powder (EPA, DHA, omega fatty acids).
The inactive ingredients are: Maltodextrin and modified starch. Capsules contain modified cellulase, pectin, and water. Please see our Skin & Coat Relief supplement page for more info for cat & dog.
What is the shelf life of the Skin & Coat Relief supplement?
From the time the Skin & Coat Relief supplement is shipped, there is generally 6 months of shelf life remaining.
Can other sources of DHA and EPA be used alongside the Skin & Coat Relief supplement?
Yes, but please review diet and supplementation to ensure appropriate dosage. The safe upper limit of EPA + DHA is 175 mg per kg of body weight according to the National Research Council.
How long can my patient be on the Skin & Coat Relief supplement?
Our Skin & Coat Relief supplement can be used as a daily maintenance support for atopic/allergy patients.
Enema FMT Material
Is the Powdered FecalMaterial for Transplant via Enema the same product as what’s in the GRS capsules?
Yes, the Powdered Fecal Material for Transplant via Enema is created from the same lyophilized fecal microbiota transplant (FMT) material from our rigorously screened donor cats and dogs that is in our oral capsules.
Does the Powdered Fecal Material for Transplant via Enema come in a raw-fed FMT form?
No. Currently, the Powdered Fecal Material for Transplant via Enema only comes in the standard donor form.
Where can I locate a protocol to perform an enema transplant on my patient?
The official enema protocol for cats and dogs can be found here.
Oral Health Test
When is the best time to take an oral sample from my patient?
We suggest the owner obtains a sample first thing in the morning before feeding their pet. Food particles will contaminate the sample and make the results less accurate.
How long after a dental cleaning should a sample be obtained for the Oral Health Test?
We recommend waiting at least 24 hours after dental cleaning to obtain an Oral Health Test sample.
Ordering
How do I cancel my order?
If you change your mind and would like to cancel your order, please contact us as soon as possible. Emailing us at team@animalbiome.vet is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 506-5686.
Please note: we are unable to cancel an order once it has been processed.
How can I use my gift card?
First, add your desired item(s) to your cart. Navigate to your shopping cart by selecting the green “Shopping cart” button on the right side of the page. Select “Check Out” at the bottom of the page. Near the top right of the page on the checkout screen, there is a “Discount code” box. Enter your gift card code. For Net 30 accounts, apply the gift card after the order has been placed by logging into your account, heading to your order page, and adding the gift card there.
What is your refund policy?
Unopened Product: Full refund if shipped back at customer expense within 60 days of original date of purchase.
Opened Product: 50% refund if shipped back at customer expense within 30 days of original date of purchase.
Empty Product: No refund
All refunds will be issued upon receipt in Oakland, CA.
Should I upload my veterinarian resale certificate?
If your clinic operates in a state that collects sales tax, you can upload a current resale certificate for your state to receive a sales tax exemption on purchases with AnimalBiome Veterinary.
Submitting your resale certificate ensures we can process your orders correctly and without unnecessary tax charges.
Shipping
What shipping options are available within the US?
Sample return: When sending in your patient samples from the clinic U.S customers can request 2 day free expedited shipping from FedEx through the patient portal. (How to get a shipping label.
For samples sent by a client, a USPS shipping label is included with the shipping envelope.
Shipping information and options:
Orders are shipped Monday - Friday, and most orders go out within 1 business day.
USPS Express Mail and FedEx Overnight orders must be received by 10am PST to go out the same day. In some instances, Express & Overnight packages will ship the next business day.
For US customers:
USPS Ground Advantage: Generally arrives in 3 - 8 business days. This is not a guaranteed service.
USPS Priority mail: Generally arrives in 2 - 4 business days. This is not a guaranteed service.
USPS Express mail: Order must be received by 10am to ship the same day. Guaranteed to arrive within 2 business days of shipment. There are no weekend shipments.
FedEx 2nd Day: Generally arrives in 2 business days. This is not a guaranteed service.
FedEx Overnight: Order must be received by 10am to ship the same day and are guaranteed to arrive within 1 business days of shipment. There are no weekend shipments or deliveries.
UPS Ground: Depending on recipient location, generally arrives in 4-7 business days. This is not a guaranteed service.
For International customers:
There are two services to choose from: USPS International Priority Mail or DHL Express Worldwide.
Where is your facility located?
Our facility is located in Oakland, California. Our shipping address is below:
AnimalBiome
2945 Webster Street, FL 2
Oakland, CA 94609
How can I track my order?
Once your order has shipped, you will receive an email that includes a link to tracking information. Visit this link to track your order along its journey.
How soon will my order ship after it is placed?
Most orders ship within 1 business day. If you have any questions about the status of your order, please reach out to us. Emailing us at team@animalbiome.vet is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 506-5686..
What countries do you ship to?
We currently ship to the following locations:
- The United States including Puerto Rico and U.S. Territories
- Åland Islands
- Barbados
- Belize
- Bermuda
- China
- Canada
- Denmark
- Dominica
- Greenland
- Hong Kong
- Indonesia
- Japan
- Malaysia
- Romania
- Saudi Arabia
- Serbia
- South Africa
- Sri Lanka
- Switzerland
- Thailand
- United Arab Emirates
For the following countries, we are able to ship all products except our FMT Gut Restore Supplements and FMT Enema Material:
- Belgium
- Finland
- Guernsey, Jersey, Alderney, Sark, and the Isle of Man
- Germany
- Honduras
- Italy
- Netherlands
- Philippines
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- United Kingdom (Great Britain) (Includes England, Scotland, Wales, Northern Ireland)
Patient Portal
How do I register my patient’s sample?
What if my patient’s sample ID is not accepted?
If your patient’s sample ID is not accepted, first please double-check the ID code on the sample tube. If the ID is correct, please contact us so that we can identify the problem. Emailing us at team@animalbiome.vet is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 506-5686.
How do I create an account?
To create an account, please visit here. You will be prompted to enter your name, email address, and a secure password.
What if I forgot my password?
If you forget your password, we can help you reset it. Visit app.animalbiome.com and select “Forgot your password” at the bottom of the gray box. Enter your email address that you used to create the account, and then we will email you a link so that you can reset your password. Note that this account is not linked to animalbiome.vet and a new account is required for this website.
Where do I find my patient’s sample ID code?
The sample ID can be found on the side of the sample vial.
Price Protection Policy
For Gold Tier and Platinum Tier Veterinarians Only
Effective January 1, 2022
Overview: We protect registered Gold Tier and Platinum Tier veterinarian customers from price promotions of our products run on other websites. If a veterinarian client complains about seeing a comparable veterinary product for sale on another website for less than what they paid, we will make things right.
How this works: If a veterinary client complains about seeing a lower price for an AnimalBiome Veterinary product on another website the veterinary practice can reimburse the client for the difference between the advertised price. In turn, AnimalBiome Veterinary will provide a refund via check to the registered Gold Tier or Platinum Tier veterinarian customer for the reimbursement.
Example: A veterinarian client paid $75 for AnimalBiome Veterinary Gut Microbiome Test for Dogs and sees a consumer version of that product on doggybiome.com for 20% off or $67.50 they can be reimbursed the difference of $7.50 ($75-$67.50). Upon submission of proper documentation AnimalBiome Veterinary will refund that veterinarian via check $7.50.
What veterinarians need to do:
- Provide written documentation (email or spreadsheet) detailing the product and amount reimbursement issued to each client along with the name of phone number of the person to contact if we have questions
- Send a scanned copy of the front/back of check or invoice showing payment or credit issued to the client
- Email the above to price@animalbiome.vet
Terms and conditions:
- This policy may be changed or canceled at any time
- Proper documentation must be submitted to price@animalbiome.vet within 30 days of the refund being issued to client
Our team is available Monday to Friday at 888-506-5686. You can also email us at team@animalbiome.vet. We look forward to connecting with you!
If you are calling from outside the U.S., call (510) 250-9797