Our Gi Relief Kit, Skin & Coat Relief Kit, GI Relief Supplement, Skin & Coat Relief Supplement, and enema material are exclusively sold on AnimalBiome Veterinary.
What products are available only on AnimalBiome’s veterinary site?
How do I contact the AnimalBiome Veterinary Team?
Sales and marketing: firstname.lastname@example.org
Technical Concerns: email@example.com
Gut Health Consults, Reports, and Product Recommendations: firstname.lastname@example.org
Gut Health Test
How fresh does the fecal sample need to be for analysis?
Ideally, the sample should be taken rectally with a fecal loop and immediately placed in the tube with the preservative solution. Alternatively, clients can collect and bring in their pet's stool sample if it cannot be obtained at the practice. Samples should be obtained and placed in sample tubes within 4 hours of patients bowel movement. Here’s how to collect a sample.
Do patients need to discontinue supplements or medications before collecting a fecal sample for analysis?
Supplements like probiotics should be stopped for at least 24 hours prior to sample collection.
Samples can be sent in while on antibiotics or other necessary medications. Please ensure to note this in the registration process.
My patient has diarrhea. Can I still send a fecal sample for analysis?
Yes. Our test has been carefully optimized to account for loose stool or diarrhea. When you collect the sample, insert the swab into the rectum and around the sides of the colon to obtain enough material to test. If you are unable to get a sufficient sample, contact our team for further directions.
Will my patient’s sample be safe in the mail?
Yes. The preservatives in the sample tubes function at a wide range of temperatures, and have shown to be effective in bacterial preservation for up to one year. We have received, and successfully analyzed, fecal samples shipped from 6 of the 7 continents.
How many pets has AnimalBiome tested to create their healthy reference data sets?
AnimalBiome has sequenced over 60,000 samples to date, and a small subset of these samples are considered for our healthy reference data set. Click here to learn more about this process.
Gut Restore Supplement
What is the Gut Restore Supplement?
The Gut Restore Supplement is lyophilized fecal microbiota transplant (FMT) material from our rigorously screened donor cats and dogs that is enclosed in an enteric coated capsule. If you want to learn more about our donor process, click here.
Why are some of my Gut Restore capsules different shades of brown?
Small variations in diet, hydration status, or activity of donors can result in capsules that are slightly different colors from one another. All of our donors undergo extensive screening and testing making sure that the healthy native microbes are present and within our healthy reference ranges.
Do the Gut Restore capsules need to be given whole, or can I break them open and mix them with food?
Due to the high efficacy of the upper GI tract for eliminating bacteria, the FMT material should not be removed from the enteric coated capsule. The capsule prevents dissolution in the acid pH of the stomach, allowing the bacteria in the FMT material to reach the intestines in high numbers. Removing the material from the capsule will greatly decrease the efficacy of this therapy.
GI Relief Supplement
What are the ingredients of the GI Relief supplement?
The active ingredients of the GI Relief Supplement supplement are: Saccharomyces boulardii; Bio-FOS (Fructooligosaccharides); PreforPro: LHO1-Myoviridae, LL5-Siphoviridae, T4D-Myoviridae, LL12-Myoviridae.
The inactive ingredients are: Inulin from Organic Jerusalem artichokes; Rice Hull; Rice Bran; Medium-chain Triglycerides (MCT). Capsules contain modified cellulase, pectin, and water. Please see our GI Relief supplement page for more info for cat & dog.
What is the shelf life of the GI Relief supplement?
From the time the GI Relief supplement is shipped, there is generally 6 months of shelf life remaining.
Skin & Coat Relief Supplement
What are the ingredients of the Skin & Coat Relief supplement?
The active ingredients of the Skin & Coat Relief Supplement are: Epicor® Fermentate (Saccharomyces cerevisiae postbiotic); Anchovy Oil Powder (EPA, DHA, omega fatty acids).
The inactive ingredients are: Maltodextrin and modified starch. Capsules contain modified cellulase, pectin, and water. Please see our Skin & Coat Relief supplement page for more info for cat & dog.
What is the shelf life of the Skin & Coat Relief supplement?
From the time the Skin & Coat Relief supplement is shipped, there is generally 6 months of shelf life remaining.
Can other sources of DHA and EPA be used alongside the Skin & Coat Relief supplement?
Yes, but please review diet and supplementation to ensure appropriate dosage. The safe upper limit of EPA + DHA is 175 mg per kg of body weight according to the National Research Council.
How long can my patient be on the Skin & Coat Relief supplement?
Our Skin & Coat Relief supplement can be used as a daily maintenance support for atopic/allergy patients.
Enema FMT Material
Is the Powdered FecalMaterial for Transplant via Enema the same product as what’s in the GRS capsules?
Yes, the Powdered Fecal Material for Transplant via Enema is created from the same lyophilized fecal microbiota transplant (FMT) material from our rigorously screened donor cats and dogs that is in our oral capsules.
Does the Powdered Fecal Material for Transplant via Enema come in a raw-fed FMT form?
No. Currently, the Powdered Fecal Material for Transplant via Enema only comes in the standard donor form.
Where can I locate a protocol to perform an enema transplant on my patient?
The official enema protocol for cats and dogs can be found here.
Oral Health Test
When is the best time to take an oral sample from my patient?
We suggest the owner obtains a sample first thing in the morning before feeding their pet. Food particles will contaminate the sample and make the results less accurate.
How do I cancel or change my order?
If you change your mind and would like to cancel or change your order, please contact us as soon as possible. Emailing us at email@example.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 506-5686.
How can I use my gift card?
First, add your desired item(s) to your cart. Then, navigate to your shopping cart by selecting the green “Shopping cart” button on the right side of the page. Next, select “Check Out” at the bottom of the page.
What is your refund policy?
Effective: August 23, 2022
For U.S. and International Customers:
Unopened Product: Full refund if shipped back at customer expense within 60 days of original date of purchase.
Opened Product: 50% refund if shipped back at customer expense within 30 days of original date of purchase.
Empty Product: No refund
All refunds will be issued upon receipt in Oakland, CA.
Should I upload my veterinarian resale certificate?
If you live in one of the following US states, you can upload a current resale certificate for your state to receive a sales tax exemption on purchases with AnimalBiome Veterinary.
Applicable states: CA, NY, TN, FL, GA, IL, MD, MI, NJ, NC, OH, VA, AZ, CT, and IN.
What shipping options are available within the US?
When sending in your patient samples from the clinic you can request 2 day free expedited shipping from FedEx on the WebApp portal. (How to get a shipping label).
For samples sent by a client, a USPS shipping label is included with the shipping envelope.
Where is your facility located?
Our facility is located in Oakland, California. Our shipping address is below:
400 29th St
Oakland, CA 94609
How can I track my order?
Once your order has shipped, you will receive an email that includes a link to tracking information. Visit this link to track your order along its journey.
How soon will my order ship after it is placed?
Most orders ship within 1-3 business days. Special requests may take longer to accommodate. If you have any questions about the status of your order, please reach out to us. Emailing us at firstname.lastname@example.org is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 506-5686.
What countries do you ship to?
We currently ship to the following locations:
- The United States including Puerto Rico and U.S. Territories
- Hong Kong (Must have EAR99 noted)
- South Africa
- South Korea (Must have personal customs code)
- Sri Lanka
- United Arab Emirates
We currently ship all products except Gut Restore Supplements and Enema material to the following countries:
- United Kingdom (Great Britain) (Includes England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and the Isle of Man)
How do I register my patient’s sample?
What if my patient’s sample ID is not accepted?
If your patient’s sample ID is not accepted, first please double-check the ID code on the sample tube. If the ID is correct, please contact us so that we can identify the problem. Emailing us at email@example.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 506-5686.
How do I create an account?
To create an account, please visit here. You will be prompted to enter your name, email address, and a secure password.
What if I forgot my password?
If you forget your password, we can help you reset it. Visit app.animalbiome.com and select “Forgot your password” at the bottom of the gray box. Enter your email address that you used to create the account, and then we will email you a link so that you can reset your password.
Where do I find my patient’s sample ID code?
For the bulk test kits, the sample ID code can be found on the sample tubes.
Price Protection Policy
For Gold Tier and Platinum Tier Veterinarians Only
Effective January 1, 2022
Overview: We protect registered Gold Tier and Platinum Tier veterinarian customers from price promotions of our products run on other websites. If a veterinarian client complains about seeing a comparable veterinary product for sale on another website for less than what they paid, we will make things right.
How this works: If a veterinary client complains about seeing a lower price for an AnimalBiome Veterinary product on another website the veterinary practice can reimburse the client for the difference between the advertised price. In turn, AnimalBiome Veterinary will provide a refund via check to the registered Gold Tier or Platinum Tier veterinarian customer for the reimbursement.
Example: A veterinarian client paid $75 for AnimalBiome Veterinary Gut Microbiome Test for Dogs and sees a consumer version of that product on doggybiome.com for 20% off or $67.50 they can be reimbursed the difference of $7.50 ($75-$67.50). Upon submission of proper documentation AnimalBiome Veterinary will refund that veterinarian via check $7.50.
What veterinarians need to do:
- Provide written documentation (email or spreadsheet) detailing the product and amount reimbursement issued to each client along with the name of phone number of the person to contact if we have questions
- Send a scanned copy of the front/back of check or invoice showing payment or credit issued to the client
- Email the above to firstname.lastname@example.org
Terms and conditions:
- This policy may be changed or canceled at any time
- Proper documentation must be submitted to email@example.com within 30 days of the refund being issued to client
Our team is available Monday to Friday at 888-506-5686. You can also email us at firstname.lastname@example.org. We look forward to connecting with you!
If you are calling from outside the U.S., call (510) 250-9797